Shadi, the salesman we worked with, was very friendly and helpful. He explained all the great features of the devices we were considering in order to help us make the right decision. Unfortunately, it turns out that he was also using pretty shady sales tactics to convince us to spend more.
We got the iPad, went home, and after a few days decided that we really didn't need another gadget. I brought it back to the store to return it only to be informed that there would be a $45 restocking fee for the device. Given that the option to return the iPad was what Shadi used to sell us on getting the device in the first place, the only ethical thing to do would have been to also inform us of the restocking fee at that time. Instead, he conveniently left that detail out in order to up his sales. Immoral and dishonest salesmanship may get you sales, but it will also cause you to lose customers and get you a 1-star review.
Salesperson fixed my messed up phone charger port for free when he could have told me it was broken and tried to sell me a new phone instead. A pleasant surprise at this sort of store :)
Could've had a better time.
The worst customer service I have ever encountered. Absolutely horrible! Wouldn't let me talk or explain anything without interrupting rudely and had no desire to help or direct me in the right direction. Very cocky. -So I left w/out even hearing the sales pitch or giving him any of my information. That is ridiculous if you ask me. I guess
Above and Beyond! Have gone in over the years for service and recently moved a personal plan to a business account. The process was smooth and much better than had I called into the Customer Care (as I have done before). We're now getting a better deal, have more control, and keep getting great, personal service. Good luck getting the same from Verizon.
As we were wrapping up and getting ready to finalize our purchase of a new iPhone, he informed us that we could also get an iPad mini for $50 because our purchase qualified for a promotional deal they were currently running. We were hesitant and initially told him that we wanted to pass on the offer. He then swayed us by telling us that if we changed our mind after leaving, we wouldn't be able to come back and capitalize on the promotion after the fact, but if we bought the iPad now and got home only to decide we didn't want it after all, we could simply bring it back within the next 30 days and return it.
Had an to pick up an online order. Was skipped in que. Took 45 minutes of waiting for 2 minutes of picking up my order.
I wont be switching carriers.
At T is a US Electronics Store based in Montpelier, New Hampshire. At T is located at 89 Main St, Montpelier, VT 05602, USA.
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